Users being disconnected several times a day - RDS Win2012R2 running on Amazon/AWS/EC2 Service

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users being disconnected several times day - rds win2012r2 running on amazon/aws/ec2 service

users connect vpn remote rds server, configured without deployment wizard, installed host session service , that´s all

i´m on grace period, without licensing issues (51 days left)

users complain forced disconnections , said they´re working, actively typing or moving mouse , session gets disconnected, message appears tryingo reconnect , after time (1-3 minutes) session gets @ same point.

most users have windows 7 patched can reproduce problem using windows 10 patched too.

the server have security patches and updates local wsus , there´s no hotfixes applied

today disconnected using local account, session disconnected during 10 seconds , gets , in exact same time can see in event viewer 3 event ids: 40, 24 , 25

40 session 3 has been disconnected, reason code 0

24 remote desktop services: session has been disconnected:/session id: 3

25 remote desktop services: session reconnection succeeded:

the connections made through vpn , tunnel down, of time disconnections occur no problems in vpn

maybe edge firewall (fortios 5.2.7) dealing packets , forcing sessions closed?


hi,

personally, suspect disconnect issue caused network instability, suggest use network traffic capturing tools such network monitor perform further analysis.

best regards,

amy

please remember mark replies answers if , un-mark them if provide no help. if have feedback technet subscriber support, contact tnmff@microsoft.com.



Windows Server  >  Remote Desktop Services (Terminal Services)



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