install failed KB2264107


i have 1 windows 7 x64 client refuses install update.  it'll try run update, update button pressed fails.  error code reported 80073712.  let me know if need windows update.log file or not.

oh, forgot mention, tried downloading standalone package ms , running manually, same error.

 

thanks in advance!!

 

tim

the stuff in application event log is:

log name:      application
source:        windows error reporting
date:          1/19/2011 8:14:48 am
event id:      1001
task category: none
level:         information
keywords:      classic
user:          n/a
computer:      computer.local
description:
fault bucket , type 0
event name: windowswcpstorecorruption
response: not available
cab id: 0

problem signature:
p1: 6.1.7601
p2: filehashmismatch
p3: \winsxs\manifests\wow64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.20821_none_bfe6fcfe632ffc1c.manifest
p4:
p5:
p6:
p7:
p8:
p9:
p10:

attached files:

these files may available here:
c:\programdata\microsoft\windows\wer\reportqueue\critical_6.1.7601_381de89e4020c445db8133d1acfd592cbc157548_0d9bfae2

analysis symbol:
rechecking solution: 0
report id: 789fdc50-23d6-11e0-8923-0026b900e4ac
report status: 4
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="windows error reporting" />
    <eventid qualifiers="0">1001</eventid>
    <level>4</level>
    <task>0</task>
    <keywords>0x80000000000000</keywords>
    <timecreated systemtime="2011-01-19t14:14:48.000000000z" />
    <eventrecordid>2999</eventrecordid>
    <channel>application</channel>
    <computer>computer.local</computer>
    <security />
  </system>
  <eventdata>
    <data>
    </data>
    <data>0</data>
    <data>windowswcpstorecorruption</data>
    <data>not available</data>
    <data>0</data>
    <data>6.1.7601</data>
    <data>filehashmismatch</data>
    <data>\winsxs\manifests\wow64_microsoft-windows-ntdll_31bf3856ad364e35_6.1.7600.20821_none_bfe6fcfe632ffc1c.manifest</data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>c:\programdata\microsoft\windows\wer\reportqueue\critical_6.1.7601_381de89e4020c445db8133d1acfd592cbc157548_0d9bfae2</data>
    <data>
    </data>
    <data>0</data>
    <data>789fdc50-23d6-11e0-8923-0026b900e4ac</data>
    <data>4</data>
  </eventdata>
</event>

followed by:

log name:      application
source:        windows error reporting
date:          1/19/2011 8:14:48 am
event id:      1001
task category: none
level:         information
keywords:      classic
user:          n/a
computer:      computer.local
description:
fault bucket , type 0
event name: cbspackageservicingfailure2
response: not available
cab id: 0

problem signature:
p1: 6.1.7601.17514
p2: package_for_kb2264107
p3: 6.1.2.0
p4: amd64
p5: unknown
p6: 80073712
p7: cbs other
p8: absent
p9: installed
p10: windowsupdateagent

attached files:

these files may available here:
c:\programdata\microsoft\windows\wer\reportqueue\critical_6.1.7601.17514_8abc974a7fec7abfdfe1cce32a5cb0f787bfbb_1563fb10

analysis symbol:
rechecking solution: 0
report id: 789fdc51-23d6-11e0-8923-0026b900e4ac
report status: 4
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="windows error reporting" />
    <eventid qualifiers="0">1001</eventid>
    <level>4</level>
    <task>0</task>
    <keywords>0x80000000000000</keywords>
    <timecreated systemtime="2011-01-19t14:14:48.000000000z" />
    <eventrecordid>3001</eventrecordid>
    <channel>application</channel>
    <computer>computer.local</computer>
    <security />
  </system>
  <eventdata>
    <data>
    </data>
    <data>0</data>
    <data>cbspackageservicingfailure2</data>
    <data>not available</data>
    <data>0</data>
    <data>6.1.7601.17514</data>
    <data>package_for_kb2264107</data>
    <data>6.1.2.0</data>
    <data>amd64</data>
    <data>unknown</data>
    <data>80073712</data>
    <data>cbs other</data>
    <data>absent</data>
    <data>installed</data>
    <data>windowsupdateagent</data>
    <data>
    </data>
    <data>c:\programdata\microsoft\windows\wer\reportqueue\critical_6.1.7601.17514_8abc974a7fec7abfdfe1cce32a5cb0f787bfbb_1563fb10</data>
    <data>
    </data>
    <data>0</data>
    <data>789fdc51-23d6-11e0-8923-0026b900e4ac</data>
    <data>4</data>
  </eventdata>
</event>

 

and finally:

log name:      application
source:        windows error reporting
date:          1/19/2011 8:15:03 am
event id:      1001
task category: none
level:         information
keywords:      classic
user:          n/a
computer:      computer.local
description:
fault bucket , type 0
event name: windowsupdatefailure
response: not available
cab id: 0

problem signature:
p1: 7.4.7600.226
p2: 80073712
p3: c1b1c8a2-0b8c-44ad-82bc-7edcbbdc6ce1
p4: install
p5: 101
p6: managed
p7:
p8:
p9:
p10:

attached files:

these files may available here:


analysis symbol:
rechecking solution: 0
report id: 8181212b-23d6-11e0-8923-0026b900e4ac
report status: 0
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="windows error reporting" />
    <eventid qualifiers="0">1001</eventid>
    <level>4</level>
    <task>0</task>
    <keywords>0x80000000000000</keywords>
    <timecreated systemtime="2011-01-19t14:15:03.000000000z" />
    <eventrecordid>3004</eventrecordid>
    <channel>application</channel>
    <computer>computer.local</computer>
    <security />
  </system>
  <eventdata>
    <data>
    </data>
    <data>0</data>
    <data>windowsupdatefailure</data>
    <data>not available</data>
    <data>0</data>
    <data>7.4.7600.226</data>
    <data>80073712</data>
    <data>c1b1c8a2-0b8c-44ad-82bc-7edcbbdc6ce1</data>
    <data>install</data>
    <data>101</data>
    <data>managed</data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>0</data>
    <data>8181212b-23d6-11e0-8923-0026b900e4ac</data>
    <data>0</data>
  </eventdata>
</event>

 

 


ok, changed name...you can still call me tom if like. it's a...jump...to conclusions...mat.
blog site: http://tmagnuson.wordpress.com

the update readiness tool found inconsistencies on client, i'm going repave thing instead of running around in circles trying fix it.  mods can close thread if like.

 

tim


ok, changed name...you can still call me tom if like. it's a...jump...to conclusions...mat.
blog site: http://tmagnuson.wordpress.com


Windows Server  >  WSUS



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