Word and Excel slow to open on TS 2012 R2

hi guys,

have issue 1 of our deployed servers, times call saying performance poor word , excel. takes 1 min open, whether opening start menu or opening existing document (size of document irrelevant <1mb - 10mb).

list of things i've ruled out/done

user load issues irrelevant has happened 5 users , happened 30 users.

i'm sure not resources:

2x e5-2650 @2.3ghz = total 40 cores
128gb of ram
4x300gb 15k sas hdd raid 5 + hotspare
have reinstalled office.

hardware acceleration office graphics disabled.

office 2013 pp 32-bit

happens files stored locally or on network 

dose not happen admin

dose not happen when run in safemode

when issues happening affects everyone

starts , stops happening no cause 

if can give me advice or if have questions please let me know 

thanks

hi,

it’s difficult troubleshoot random performance issue.

by next time issue occurs, may use network monitor , process monitor further analyze issue.

some general suggestions patch windows system, keep network , display drivers date , disable third party security software test.

please note there known issue july , august rollups windows server 2012 r2, please not install them onto rds servers yet.

here related thread below you:

event 4005 - winlogin [windows logon process has unexpectedly terminated]

https://social.technet.microsoft.com/forums/windowsserver/en-us/4052abbc-e98c-4a94-9255-ae92deb686d2/event-4005-winlogin-windows-logon-process-has-unexpectedly-terminated?forum=winserverts

best regards,

amy

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