Microsoft Office Word 2013 Won't Open
i trying open word document. starts opening comes error saying microsoft word has stopped working.
error details:
problem signature:
problem event name: bex64
application name: winword.exe
application version: 15.0.4420.1017
application timestamp: 506742de
fault module name: unknown
fault module version: 0.0.0.0
fault module timestamp: 00000000
exception offset: 0000000000007300
exception code: c0000005
exception data: 0000000000000008
os version: 6.1.7601.2.1.0.18.10
locale id: 2057
additional information problem:
lcid: 1033
skulcid: 1033
this isn't problem word documents have error message come up.
using server 2008 r2.
any ideas?
bjorn
hi bjorn,
this behavior caused either 3rd-party add-ins/services or document corrupted. find out root cause, try following methods:
1. disable add-ins, try open document again. if behavior won't occur add-ins disabled, try enable add-ins 1 one find out 1 might cause problem.
2. check if following support article applies situation: http://support.microsoft.com/kb/2813143
(which caused versions of third-party displaylink user mode driver (dlumd32.dll))
3. try repair documents problem.
........
see
how manage add-ins in office programs
http://office.microsoft.com/en-us/access-help/view-manage-and-install-add-ins-in-office-programs-ha010354315.aspx
how open documents using open , repair feature
http://support.microsoft.com/kb/893672
http://support.microsoft.com/kb/918429
max meng
technet community support
Microsoft Office > Word IT Pro Discussions
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