2008 Terminal Server RemoteApp application popup is invisible

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a customer has been reporting periodic hanging of our application running via remoteapp on terminal servers.  appears pop-up dialog boxes hidden , because users cannot dismiss dialog, application appears “hang”. 

we've tried recreate problem internally, cannot.

this customer refusing take "delivery" of our software until solve issue them.

this technet forum thread appears summarize our issue pretty well: http://social.technet.microsoft.com/forums/en-us/winserverts/thread/dcecfbc8-4141-4c9e-97af-0620fac551bb/

also, according article, microsoft aware of issue, has beta hotfix, , working on release version?

  1. when hotfix available?
  2. what hotfix kb number, can contact microsoft if necessary?
  3. can beta copy of hotfix try in environment / customer's enviroment?
  4. has else solved issue through other means?

hello,

 

have tried following kb article issue?

 

(kb967885) focus moves through windows in wrong order when run remoteapp program on windows xp, windows vista, or windows server 2008-based client computer

http://support.microsoft.com/default.aspx?scid=kb;en-us;967885

 

if issue urgent big business impact need quick answer, recommend contact customer service , support (css) more immediate assistance. more information on available css services, please click here:

http://support.microsoft.com/default.aspx?scid=fh;en-us;phonenumbers

 

 

on july 1<sup>st</sup> making forum read only. after receiving lot of feedback community, decided forum duplication , therefore redundant of remote desktop services forum. so, until july 1<sup>st</sup>, start asking customers redirect questions remote desktop services forum. on june 11<sup>th</sup>, css engineers move new threads remote desktop services forum.

 

please post reply the announcement thread if have feedback on decision or process. can email wssdcomm@microsoft.com.

 

regards,
lionel chen

this posting provided "as is" no warranties, , confers no rights.


Windows Server  >  Remote Desktop Services (Terminal Services)



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