Remoteapp freezes random / Full session no problem

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dear,

we small firm of 10 people , migrated our servers server 2012r2. accountancy firm , want publish our accountant program clients. when work full desktop session there not problem. when use remote app 1 specific account software program freezes. it's belgium company - kluwer, centraal dossierbeheer. program using firebird database.

      • hyper-v host
      • server 2012 r2 essentials domain controller
      • server 2012 r2 standard terminal server
      • server 2012 r2 standard database server

      we use remoteapp publish applications desktops.

      • office 365 - e3 - no problem
      • centraal dossierbeheer random crashes

      when open task manager , press analyse process show "splwow64.exe". guess has print spooler service? restarted print spooler service when freezing occurs program still frozen.

      • the remoteapp accounting software working random 5-30 minutes freezes, users.
      • alle other remoteapp applications working without ever freezing.
      • the software works without freezing on same terminal server if use full session instead of remoteapp.
    • we installed using "remote desktop software installation mode" gui


hi,
update:
  • they have confirmed program used on many terminal service enviremont
  • i tried said above without succes

i "think" found problem don't know how solve it:

  • the freezing occurs when "quickly" hover dropdown menu when it's not loaded.
  • when slow, it's not locking
  • when in full session it's not locking

video: https://vimeo.com/181592938

any idea?



Windows Server  >  Remote Desktop Services (Terminal Services)



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