remote desktop connection has encountered a problem and needs to clsoe when tryring to print

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when printing print tag in internet explorer from terminal server. message 'remote desktop connection encountered problem , needs close' . disconnected terminal server. updated screwdriver file drivers on printer. printer hp3600.

hi,

this indicates problem print driver.  when crash occurs can drill down details , find the dlls involved in crash.  often key dll belongs specific print driver , updating newer version solve issue.

have tried removing print driver , replacing 1 designed similar model hp printer?

have opened support case tricerat?  can troubleshoot problems print drivers relate screwdrivers , ts.

-tp



Windows Server  >  Remote Desktop Services (Terminal Services)



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