Application Hang

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i'm having issue 1 particular pc/user.  whenever outlook and excel (2013) opened @ same time, within an hour email send, receive, and excel search gets application hang on both outlook , excel.  user had the same issue previously new windows pro 7 replaced new pc (w7 pro) , still having same problem.   any suggestions why happening , if there's solutions it?

thanks,

on event log (warning) before error gets this:

fault bucket 3851179729, type 5

event name: apphangb1

response: not available

cab id: 0

problem signature:

p1: outlook.exe

p2: 15.0.4535.1004

p3: 5212ff76

p4: 3c54

p5: 0

p6:

p7:

p8:

p9:

p10:

attached files:

c:\users\marianw\appdata\local\temp\cvr72de.tmp.cvr

c:\users\marianw\appdata\local\temp\wer953d.tmp.appcompat.txt

c:\users\marianw\appdata\local\temp\wera0a3.tmp.werinternalmetadata.xml

these files may available here:

c:\users\marianw\appdata\local\microsoft\windows\wer\reportarchive\apphang_outlook.exe_d89dab88c42f88e35963b8339cce4b8cfe45cdec_1998bb73

analysis symbol:

rechecking solution: 0

report id: f9b2bc5b-221b-11e3-bafd-a41f728d9b16

report status: 0

__________________________________________________________________________________________________

this error message:

the program outlook.exe version 15.0.4535.1004 stopped interacting windows , closed. see if more information problem available, check problem history in action center control panel.

process id: 1908

start time: 01ceb623af01224d

termination time: 60000

application path: c:\program files\microsoft office 15\root\office15\outlook.exe

report id: f9b2bc5b-221b-11e3-bafd-a41f728d9b16

hi,

it seems issue related corrupted files in user profile. configuration files saved in appdata folder.  

i suggest delete or rename user profile on host server.

niki han
technet community support



Windows Server  >  Remote Desktop Services (Terminal Services)



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