Client not reporting back to WSUS

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now issue client machines downloading , installing updates, on wsus not reporting in. using of wuauclt  commands don't seem trick. i've realised running windows update manually seems force check in somehow, , of course in working environment not ideal. 

please see log below after following command ran. grateful if can make sense of below , find out preventing wsus accepting reports client:  

2017/04/06 15:06:46.5635302 1276  11988 shared          * start * service startup
2017/04/06 15:06:46.5719243 1276  11988 agent           wu client version 10.0.14393.953
2017/04/06 15:06:46.5722279 1276  11988 agent           sleepstudytracker: machine non-aoac. sleep study tracker disabled.
2017/04/06 15:06:46.5722993 1276  11988 agent           base directory: c:\windows\softwaredistribution
2017/04/06 15:06:46.5726116 1276  11988 agent           datastore directory: c:\windows\softwaredistribution\datastore\datastore.edb
2017/04/06 15:06:46.5878137 1276  11988 shared          updatenetworkstate ipv6, cnetworkinterfaces = 1.
2017/04/06 15:06:46.5878330 1276  11988 shared          updatenetworkstate ipv4, cnetworkinterfaces = 1.
2017/04/06 15:06:46.5884741 1276  11988 shared          network state: connected
2017/04/06 15:06:46.5918063 1276  11988 misc            loadhistoryeventfromregistry completed, hr = 8024000c
2017/04/06 15:06:46.5943592 1276  11988 shared          updatenetworkstate ipv6, cnetworkinterfaces = 1.
2017/04/06 15:06:46.5943667 1276  11988 shared          updatenetworkstate ipv4, cnetworkinterfaces = 1.
2017/04/06 15:06:46.5943836 1276  11988 shared          power status changed
2017/04/06 15:06:46.5951739 1276  11988 agent           initializing global settings cache
2017/04/06 15:06:46.5951743 1276  11988 agent           wsus server: http://wsusws.ad.pvt:8530
2017/04/06 15:06:46.5951747 1276  11988 agent           wsus status server: http://wsusws.ad.pvt:8530
2017/04/06 15:06:46.5951751 1276  11988 agent           alternate download server: null
2017/04/06 15:06:46.5951751 1276  11988 agent           target group: (unassigned computers)
2017/04/06 15:06:46.5951755 1276  11988 agent           windows update access disabled: no
2017/04/06 15:06:46.5954234 1276  5888  agent               timer: 29a863e7-8609-4d1e-b7cd-5668f857f1db, expires 2017-04-07 08:05:40, not idle-only, not network-only
2017/04/06 15:06:46.5994792 1276  5888  agent           initializing windows update agent
1601/01/01 00:00:00.0000000 1276  5888                  unknown( 196): guid=e62b40d0-122f-3ac6-8b50-0b2c053df757 (no format information found).
2017/04/06 15:06:46.5995747 1276  5888  agent           cpersistenttimeoutscheduler | gettimer, returned hr = 0x00000000
1601/01/01 00:00:00.0000000 1276  112                   unknown( 148): guid=e62b40d0-122f-3ac6-8b50-0b2c053df757 (no format information found).
1601/01/01 00:00:00.0000000 1276  112                   unknown( 155): guid=e62b40d0-122f-3ac6-8b50-0b2c053df757 (no format information found).
2017/04/06 15:06:46.7557352 1276  7832  handler         resetpendingblocks: directory c:\windows\softwaredistribution\download\9bca1434f9845815f0f2dcc9127f50fb failed, 0x80070002
1601/01/01 00:00:00.0000000 1276  112                   unknown( 156): guid=e62b40d0-122f-3ac6-8b50-0b2c053df757 (no format information found).
2017/04/06 15:06:46.8411363 1276  112   shared          effective power state: ac
1601/01/01 00:00:00.0000000 1276  112                   unknown( 78): guid=e62b40d0-122f-3ac6-8b50-0b2c053df757 (no format information found).
2017/04/06 15:06:46.9682663 1276  7832  handler         resetpendingblocks: directory c:\windows\softwaredistribution\download\9bca1434f9845815f0f2dcc9127f50fb failed, 0x80070002
2017/04/06 15:06:47.1561278 1276  7832  handler         resetpendingblocks: directory c:\windows\softwaredistribution\download\9bca1434f9845815f0f2dcc9127f50fb failed, 0x80070002
2017/04/06 15:06:47.3614878 1276  7832  handler         resetpendingblocks: directory c:\windows\softwaredistribution\download\9bca1434f9845815f0f2dcc9127f50fb failed, 0x80070002
2017/04/06 15:16:46.6013254 1276  1768  agent           earliest future timer found:
2017/04/06 15:16:46.6013349 1276  1768  agent               timer: 29a863e7-8609-4d1e-b7cd-5668f857f1db, expires 2017-04-07 08:05:40, not idle-only, not network-only
2017/04/06 15:16:47.6018595 1276  11988 agent           earliest future timer found:
2017/04/06 15:16:47.6018674 1276  11988 agent               timer: 29a863e7-8609-4d1e-b7cd-5668f857f1db, expires 2017-04-07 08:05:40, not idle-only, not network-only
2017/04/06 15:16:47.6046990 1276  11988 misc            createsessionstatechangetrigger, type:2, enable:no
2017/04/06 15:16:47.6047018 1276  11988 misc            createsessionstatechangetrigger, type:4, enable:no
2017/04/06 15:16:47.6069322 1276  11988 handler         cuhcbshandler::canceldownloadrequest called
2017/04/06 15:16:47.6298230 1276  11988 shared          * end * service exit exit code = 0x240001

hi darren irish,

according windows update log, seems wsus clients windows 10, , wsus server 4.0 version.

if yes, please check if wsus server installed kb3095113 , kb3159706(with manual steps), if not, please install 2 updates upgrade wsus server;

after installing kbs, please run server cleanup wizard on wsus server; on clients, please reset windows update components, wait period of time, check if clients report wsus server later;

reset windows update components:

https://support.microsoft.com/en-us/kb/971058

best regards,

anne

please remember mark replies answers if help.
if have feedback technet subscriber support, contact tnmff@microsoft.com.



Windows Server  >  WSUS



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