VAMT not showing computers with Office but do show computers with Windows

we using vamt on 2012 server. see computers under windows products.  these computers running windows 7 , office 2010.

historically, when ran update license status, detect windows , office , report status each.  report windows on these specific computers.  none of these devices show under office products in vamt activated , licensed.  i'm not sure how or when reporting date is. don't want them show unlicensed in month or 2. these computers in computer lab , having trouble getting them report month or 2 ago.  have other computers running windows 7 , office 2010 , reporting successfully.  have 21 successful though, showing gvlk product key.  not meet 25 threshold.

interestingly, 6 of these computers had fresh install of office 2010 in aug 2016 show "date of last license status" sept 2015.  showing license status unknown genuine  , there no 'not activated' warning when open office on computers

i using vms key office 2010 , 2013 lead problems using maks 2013s , ran office 2010 patch on server.  appears have licensed of classroom computers last month, after ran patch.

i ran discover products , found in ad.  that's not problem.  seeing device has office problem.

these computers running office 2010 reimaged every year. computers running office 2013 not.  exception of 6 computers mentioned above had fresh install on each of them after imaged.

hi kathleen,

>>historically, when ran update license status, detect windows , office , report status each.  report windows on these specific computers

did make changes before issue happen?

>>these computers in computer lab , having trouble getting them report month or 2 ago.

do mean computers in lab having issue?

if yes, there differences between problematic computers , others?

are there related vamt events?

>>interestingly, 6 of these computers had fresh install of office 2010 in aug 2016 show "date of last license status" sept 2015.  showing license status unknown genuine  , there no 'not activated' warning when open office on computers

the phenomenon seems strange. you post in office forum help.

https://social.technet.microsoft.com/forums/office/en-us/home?forum=officeitproprevious%2cofficesetupdeployprevious%2coffice2016setupdeploy%2coffice2016itpro%2cofficeonlineserver&filter=alltypes&sort=lastpostdesc

best regards,

leo

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